In keeping with our valued ideology of providing the best customer service and support, we are pleased to offer
our customers the GALAX Warranty Program which guarantees prompt, hassle-free RMA replacement for eligible
defective products. Please note that, as GALAX strives to honor the best limited warranty in the business, we have
made and will continue to make policy changes. Make sure you read this document carefully and check back for
updates.

1. A) Products received by GALAX must arrive in original condition, perform to original specification, and be
   complete with all original components to be covered by the protection.
   B) Please pack the card with proper packaging (e.g. bubble wrap and antistatic bag) in order to prevent damage
   during transportation of the RMA product to us.
   C) Please do not return any product that does not belong to GALAX or has not received RMA approval. We will
   dispose of the rejected item upon receipt.
   D) Returned defective product must include package tracking. In addition, GALAX recommends the RMA return
   be insured. GALAX is not responsible for any lost, stolen, damaged packages, damaged contents. Any obvious
   signs of damage that may have occurred during shipping will be reviewed by GALAX and the RMA may be
   refused and returned to shipper.
   E) GALAX’s RMA Service to its sub-reseller is limited and we shall not be responsible for the condition of products
   in the following situations:
2. The warranty period has expired.
3. The original fan/cooler has been removed or modified.
4. Any components have been removed / modified / added on the card.
5. There is physical damage on the card (see below).
6. RMA goods are damaged in transit as a result of improper packing. In this case, it will be treated as “Out of
   warranty”. To prevent this, we ask that customers take care to properly pad and package RMA goods when
   shipping.

The following are examples of products that would be considered “Out of warranty”:

PCB damaged
PCB bent
PCB scratched
Components bumped, bent, or warped
PCB or components burnt
PCB oxidation
Water or coolant damage
Excessive dust or debris buildup in fans or GPU heatsink